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The Engagement Manager position plays a critical role in supporting Clearsense and our clients by establishing the implementation approach, identifying key requirements for success, and leading the project team to ensure client satisfaction. In addition, this role focuses on persistent process improvement and development to guarantee that the Client Delivery Division is continuing to deliver value alongside awareness for opportunities that will lead to the most exceptional client experiences.
Key Responsibilities
- Functions as liaison between the client and project teams.
- Serves as a catalyst for new process development with a trailblazer mentality.
- Passionate collaboration with the Clearsense Product Development and Data Engineering teams.
- Develops and directs technical and non-technical project teams through all project activities.
- Manages and works with other teams in the analysis, development, and delivery of engagement materials.
- Analyze cross-technology and cross-platform issues, partnering with subject matter experts to evaluate the technical feasibility of requests and proposed solutions.
- Responsible for leading the successful delivery of the Clearsense Platform.
- Ability to operate in a fast-paced environment with a focus on producing high-quality solutions that add value and enhance client experiences.
- Ensures projects are delivered on time and meets the client’s expectations, providing clear communication around the delivery approach and method.
- Performs other related duties as assigned by management.
- 25% travel including overnight domestic trips may be required.
Qualifications
- Bachelor’s degree (B.A.) in related field or equivalent certification.
- 3+ years of Project Management or Delivery Management experience, preferably involved in Technology or Data Management.
- Understanding of existing data technologies and challenges.
- Ability to manage multiple work streams concurrently, handling changing priorities and exceeding client expectations.
- · Ability to manage resource conflicts and understand organizational strengths and weaknesses to identify opportunities and areas of focus.
- Familiarity with various methodologies and concepts, including iterative planning, sprints, and scrum.
- Demonstrated experience motivating and leading project teams.
- Strong problem solving and analysis skills, combined with the ability to communicate with highly technical and business management teams.
- Ability to build, manage, and sustain strong, collaborative and productive relationships with team members and clients.
- Demonstrated ability to make successful presentations to individuals and/or groups at all levels of an organization.
- Excellent written and verbal communication skills, with the ability to translate technical information to a non-technical audience.
- Commitment to excellence and high standards.
- Creative, flexible, and innovative team player.
- Proven ability to handle multiple projects and meet deadlines.
- Good judgment with the ability to make timely and sound decisions.
- Ability to communicate professionally and effectively in person, on the phone, electronically, or through other means to individuals and groups.
- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
- Comprehensive computer application skills.
Skills & Competencies
- Design--Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
- Problem Solving--Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
- Project Management--Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
- Customer Service--Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Oral Communication--Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
- Written Communication--Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
- Teamwork--Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
- Planning/Organizing--Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
- Dependability--Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
