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Account Executive

Jacksonville, FL - Remote

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Provides leadership, vision, strategic planning, and oversight for assigned client deliveries, focusing on executive engagement/relationships and long-term client success. Responsible for overseeing the quality execution and the refinement and optimization of process to ensure a successful, satisfactory, highly efficient delivery to our clients. Serves as the primary executive contact with the responsibility for leadership satisfaction, meeting contracted deliverables, and developing additional business via expanded use of the Clearsense platform. Understands a client’s project goals (clinical, financial, and/or operational) and ensures that the solution will meet these needs. Understands the principles of data/analytics maturity and provides leadership guidance during and after Delivery so that the client can achieve their maturity goals. Remains an executive contact long-term to monitor client success and bring lessons learned back to leadership to benefit future projects. This role is responsible for mentorship and development of other team members.

Clearsense, LLC is an Affirmative Action/Equal Opportunity Employer.

Key Responsibilities

  • Responsible for providing executive oversight on the execution of deliveries across all accounts.
  • Exhibits a high degree of initiative and analytical skills to handle and solve complex problems with positive impact to the enterprise and the client.
  • Proven track record in client relationship management and service delivery of technology products and services.
  • Identification of business opportunities to increase usability and profitability of the Clearsense Platform.
  • Serves as the primary contact for executive escalation and will manage escalations by working with client and internal leadership to achieve the best possible outcome.
  • Works with Clearsense Project Manager(s) assigned to a particular client to make sure that all internal and external communications are aligned.
  • Formulates goals and objectives as it relates to initial delivery, achieving powerful clinical/financial/operational outcomes, and increasing an organization’s analytics maturity.
  • Maintains a good working relationship with both internal and client executives, and has a thorough working knowledge of the enterprise.
  • Demonstrates the ability to lead by example and motivate staff.
  • Assists in the developing and initiating of policies and procedures to improve business practices within the organization.
  • 50% travel including overnight domestic trips may be required.

Qualifications

  • Bachelor’s degree in related field.
  • 3+ years of direct management and leadership experience.
  • 4+ years of experience in delivery of enterprise-wide technology solutions.
  • Ability to develop strong executive relationships in healthcare and non-healthcare environments.
  • Identifies key topics that an individual executive is interested in and can articulate how the solution will personally benefit them.
  • Excellent analytical and technical skills, strong leadership skills; planning and organizational skills.
  • Leads and motivates multi-functional teams in dispersed or complex environments.
  • Ability to multi-task and manage multiple priorities.
  • Must be able to quickly learn new concepts, applications, and technologies.
  • Advanced knowledge and use of office productivity tools (MS Office Suite.)
  • High degree of integrity, confidence, and self-awareness that appreciates, understands, and effectively negotiates within and across other cultures.
  • Energetic and assertive personality with strength in remaining goal-focused.

Skills & Competencies

Customer Service — Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Oral Communication — Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Managing People — Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills.

Business Acumen — Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.

Strategic Thinking — Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.

Judgment — Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Professionalism — Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quality — Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.