Jacksonville, FL - Remote
Provides leadership, vision, strategic planning, and oversight for assigned client deliveries, focusing on executive engagement/relationships and long-term client success. Responsible for overseeing the quality execution and the refinement and optimization of process to ensure a successful, satisfactory, highly efficient delivery to our clients. Serves as the primary executive contact with the responsibility for leadership satisfaction, meeting contracted deliverables, and developing additional business via expanded use of the Clearsense platform. Understands a client’s project goals (clinical, financial, and/or operational) and ensures that the solution will meet these needs. Understands the principles of data/analytics maturity and provides leadership guidance during and after Delivery so that the client can achieve their maturity goals. Remains an executive contact long-term to monitor client success and bring lessons learned back to leadership to benefit future projects. This role is responsible for mentorship and development of other team members.
Clearsense, LLC is an Affirmative Action/Equal Opportunity Employer.
Customer Service — Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Oral Communication — Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Managing People — Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills.
Business Acumen — Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
Strategic Thinking — Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
Judgment — Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Professionalism — Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality — Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.